💲Privacy Policy - Grand Rush Casino

Table of Content

Privacy Overview

By using our services, you entrust us with your details, and we take this seriously. We implement robust measures to secure your data per this policy and applicable regulations. Strict protocols prevent unauthorized access. This policy explains what data we gather, why, and how it's handled to manage our relationship. Using our site or services indicates consent to these terms. If you disagree, please avoid our platforms.

Data Collection and Usage

To deliver our services, we collect personal data—details that can identify you directly or with effort.

How We Gather Personal Data

For remote identification, we require extra verification like additional documents, certifications from financial institutions, or first payments from named accounts. This includes registration info such as name, birthdate, address, email, phone, and payment details. New depositors undergo phone verification, with details cross-checked against third-party sources. We also log communications, transaction history, logins, traffic, location, and activity data. Data is kept secure and not sold or shared externally. Only authorized staff access client accounts.

Payment Details

To enable gameplay and transactions, we collect card or bank info and verify deposits for safety. Required documents: valid ID (e.g., license, passport), recent utility bill (under 90 days) with name and address, masked card copies (hiding middle digits and CVV), and a signed authorization form. First-time withdrawals involve phone checks; subsequent ones may need updated docs for identity, address, birthdate, and card confirmation.

Voluntary and Device Data

We gather info you share willingly, like via emails or chats. Device specifics, including identifiers, IP addresses, and geo-data, help identify you. For security, we obtain third-party data like credit histories to prevent fraud.

Non-Personal Data

This is anonymous info that doesn't identify you, used to improve services, detect fraud, and analyze usage. Examples: technical device details (browser, OS, access times), gameplay stats (deposits, bets, sessions), connection checks for fraud (e.g., VPN detection), analytics on site interactions, and anonymized aggregates. Combined with personal data, it's treated as personal.

Cookies and Pixels

Cookies are small files aiding navigation, feature activation, and personalization without harming devices. We use them to customize sites, enhance experiences, analyze usage, and tailor marketing. Types: session (temporary), persistent (for repeats), third-party (from analytics/ads), flash (for gaming). Pixels track ad performance as non-personal data. You consent to these by using services; disabling may limit functionality, and we may restrict access without them for security.

How We Use Your Data

We process data under our contract with you, formed upon registration and acceptance of terms. This enables service delivery. Uses include: account setup/updates, service provision, communications on updates/offers, site promotion, analytics for customization, support/troubleshooting, safe gaming, notifications, request processing, access authentication, fraud prevention, policy enforcement, and dispute resolution.

Sharing Data

We don't sell or rent personal data except as noted here. Upon registration, you agree to limited sharing for specific purposes, with recipients bound by this policy. Recipients: group affiliates, payment/verification providers, subcontractors, operational/promotional partners, auditors/consultants, fraud investigators (e.g., authorities). Purposes: storage (e.g., cloud), operations (payments, audits, fraud detection), research/analytics, promotions. We share for rights protection, safety, fraud probes, or technical aid. Non-personal data may be shared for marketing.

Third-Party Data Handling

This policy covers our services only; review others' policies before sharing data with linked sites/apps. We aren't liable for third-party risks.

Your Rights

Under GDPR and similar laws, you can update, restrict, or erase data (if not conflicting with obligations) via site, email (support@grandrush-au.com), or toll-free (1-800-834-497). We correct errors, provide copies within 30 days after identity verification. Data is retained as needed, at least five years post-relationship. We may fix inaccuracies at our discretion.

Security Measures

Data is encrypted and protected 24/7 with safeguards varying by sensitivity. Procedures: secure networks/firewalls, encryption, access controls, audits. We take reasonable steps but can't guarantee against all unauthorized access.

Data Transfers

As a global operator, data may move internationally; we ensure equivalent protections. You consent to such transfers.

Marketing Practices

You agree we or affiliates may use contact details for promotions on our/group services or partners'. Techniques: email, mail, SMS, calls. Opt out anytime via support@grandrush-au.com or toll-free. Service updates continue. We share with partners for marketing; third parties get non-personal data for ad evaluation.